FAQ
Here you will find answers to the most frequently asked questions. If a question is not answered, you can contact us using the contact form.
General Questions
The ONO is a three-wheeled electrical assisted cargo bike with exchangeable modules and an electric motor. It is classified as a pedelec, can achieve speeds of up to 25 km /h with a 200 kg payload, is allowed to ride on cycle paths and is free of driving licenses.
ONOMOTION produces the e-cargo bike as a commercial vehicle for commercial providers.
The ONO has a fully modular platform with exchangeable modules that can be switched within a minute. Powered by Plug & Play, the container module automatically fixes with the vehicle and includes rear loading, a sliding side door and customisable cargo space.
Additionally it is designed with Tier 1 automotive parts and manufacturing processes and has an easy-swap battery system.
Our vehicles are pedelecs with start-up assistance and are legally classified as bicycles. You are allowed to ride on the cycling facilities provided that cycle lanes exist and that they are indicated by traffic signs.
Additionally, please check your local rules and always cycle safely with respect to other cyclists and pedestrians.
In addition to complying with road traffic regulations we as manufacturers and operators of cargo bikes and bikes with trailers are therefore committed to the following Code of Conduct of the German Cycle Logistics Association (Radlogistik Verband Deutschland):
You can swap the Greenpack rental batteries by accessing the battery replacement machines from Swobbee mobile energy solutions. To see where they are located please refer to this map.
>>To Swobbee network
An empty battery can be replaced in seconds. The ONO has 2 battery holders (optionally available). Batteries can be easily charged with the supplied charger using a conventional Schuko socket – no extra charging infrastructure required.
Technical Questions
The vehicle goes up to 25 km/h with an additional pedal free throttle of up to 6 km/h.
Our vehicles have the option of 1,400 Wh swappable and rechargeable batteries. One battery provides a range of 30km and the second optional battery has a range of up to 60 km.
By placing the RFID chip on the RFID reader located on the dashboard, you are able to quickly turn the vehicle on and off.
The container-module has over 2m3 of cargo volume and up to 200kg of load capacity.
Additionally it is designed with Tier 1 automotive parts and manufacturing processes and has an easy-swap battery system.
Questions about leasing and service
This is our all-round service. Read all the details about our special maintenance and service offer here.
We offer an all-inclusive renting model. This includes the vehicle, battery, module, preventive maintenance, repair, fleet management. This renting model will be strongly promoted in the European market. If you have any questions on this subject, do not hesitate to contact us.
We work with each customer to produce the perfect tailored package for your specific requirements. We have various payment plans available and flexible finance options. For further details get in touch today with your requirements
You can contact our technical service team between Mon – Fri from 8am – 6pm to report defects or damages and one of our mechanics will support you. Additionally service stations will be available in each city we are active in.
Any questions?
Do you have a question that is not listed in this area? Then please contact us using the form below. We will get back to you as soon as possible. Thank you for choosing ONO!
